Terms of Use & Disclaimer

Version 2026-07-31 · applies to floodradar.co.uk and all FloodRadar alerts

1. What FloodRadar is — and is not

FloodRadar is an independent monitoring and analysis service built on public open data. It is a companion to the official flood warning services, never a replacement for them. The Environment Agency (England), Natural Resources Wales and SEPA (Scotland) issue the official flood warnings, and those warnings always take precedence over anything FloodRadar shows or sends. Please sign up for the official warnings and act on them first.

2. Our data can be delayed, wrong or missing

Everything on FloodRadar — river levels, rainfall, warnings, predictions — is derived from Environment Agency and SEPA open data feeds and other public sources. Those feeds are outside our control: readings can arrive late, be revised, contain sensor faults, or stop entirely during exactly the storm conditions when you need them most. We surface data-quality caveats where we detect problems, but you should treat every reading and every prediction as indicative, not authoritative.

3. Alerts are best-efforts — delivery is not guaranteed

FloodRadar alerts (email, browser push and any other channel) are provided on a best-efforts basis. An alert may be delayed or fail to arrive because of upstream data outages, email or push-provider failures, spam filtering, device settings, or errors on our side. Never rely on a FloodRadar alert as your only warning of flooding. Our predictions are experimental model output and can be wrong in both directions.

4. Accounts and acceptance

Creating an account (or claiming a subscription) requires agreeing to these terms; we record the time and version of your acceptance. We may update these terms — material changes are versioned on this page. Continued use of the service after a change constitutes acceptance of the updated terms.

5. Data sources and attribution

FloodRadar uses Environment Agency flood and river level data from the real-time data API (Beta), SEPA data, and other public datasets, under the Open Government Licence v3.0. FloodRadar is not endorsed by or affiliated with the Environment Agency, Natural Resources Wales, SEPA or any government body.

Community flood reports. If you log a flood in My Flood Events you can draw where the water reached and note depths. Each report has a sharing level you control: Private (only you see it), Modelling (the default — used inside FloodRadar to check and improve river-level thresholds, models and statistics, and in anonymous nearby-flood counts (e.g. a station page's "residents reported flooding" line) — never shown as a shape and never linked to you), or Public (shown on our maps, anonymised — no name, postcode or notes; very small areas are shown as a circle). Your notes are never shared. Community reports are reported by users, not surveyed by the Environment Agency, and are never proof that any property flooded.

6. Paid reports and refunds

The Property Flood-Risk Report is a one-off paid digital product delivered immediately after payment (processed by Stripe — we never see your card details). It carries a 14-day money-back guarantee: if the report wasn't useful to you, reply to your delivery email within 14 days of purchase and we'll refund the full price to your original payment method. The report summarises public area-level data as of the moment it is generated; it is not a survey of any individual property and does not constitute professional, insurance or financial advice (sections 1–2 apply to it in full). This guarantee is in addition to your statutory rights, which are unaffected.

7. Limitation of liability

The service is provided "as is", without warranty of any kind. To the fullest extent permitted by law, FloodRadar accepts no liability for any loss or damage — including flood damage, financial loss or consequential loss — arising from use of, reliance on, or inability to use the service or its alerts. Nothing in these terms excludes liability that cannot be excluded under the law of England and Wales, which governs these terms.

8. Acceptable use

Don't abuse the service: no scraping at rates that degrade it for others, no attempts to access other users' data, and no re-publishing our derived analysis as official warnings. We may suspend accounts or block traffic that puts the service or other users at risk.

9. Flo, the helper

Flo is an automated assistant that answers questions about the page you are on using the data shown on FloodRadar. Its answers can be wrong or incomplete and are never official warnings: in danger call 999, and follow the Environment Agency, Natural Resources Wales or SEPA. To run and improve Flo, and to keep its cost under control, we store each question and answer together with the page, the time, a random identifier kept in a cookie, a hashed (not raw) IP address and, if you are signed in, your account. Please do not put personal details into a question. Each visitor has a daily allowance; we may switch Flo off at any time.

10. Contact

Questions about these terms, your data, or anything else: [email protected]. More about who we are and why FloodRadar exists is on the About page.

In short: use FloodRadar to understand your river and get an earlier heads-up — but act on the official warnings, and if you're in danger, call 999.